Contact Information

Kzen Paws

Customer Service Email: support@kzenpaws.com

Customer Service Hours: Monday to Friday, excluding public holidays.

Please contact us by email first and include your order number where applicable. We aim to respond within 1-2 business days.

Order Support

For questions about an existing order, please include your order number so we can assist you more quickly.

Returns and Refunds

For return or refund requests, please review our Refund Policy or contact us directly at support@kzenpaws.com with your order number and reason for the request.

Shipping Questions

For questions about your shipment or tracking, please email support@kzenpaws.com with your order number.