Refund policy

Refund Policy

Last updated: September 19, 2026

At Kzen Paws, we want you to feel confident about your purchase. Please review this policy before placing an order.

Order Cancellations

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact support@kzenpaws.com as soon as possible. We can only consider cancellation requests before an order has entered processing. Once an order has been processed or shipped, it cannot be cancelled.

30-Day Return Window

Eligible returns are accepted within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and returned with original packaging where applicable.

Do not send an item back without written approval and return instructions from us.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, contact support@kzenpaws.com within 7 days of delivery. Include your order number and clear photos or videos of the item and its packaging. Do not dispose of the item or packaging until we have reviewed your request.

Return Shipping

Unless the return is required because of our confirmed error, a defective item, an incorrect item, or as required by applicable law, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as the customer remains responsible for the item until it reaches the approved return address.

Refund Processing

Where a refund is approved, it is issued to the original payment method after the returned item has been received and inspected, or after another resolution has been agreed in writing. Original shipping charges and return shipping costs are non-refundable unless the refund is required because of our confirmed error or by applicable law. Processing times may vary by payment provider.

Non-Returnable Items

Items that have been used, damaged due to customer misuse, returned after the 30-day return window, or sent back without approval are not eligible for return.