Shipping policy

Shipping Policy

Last updated: October 4, 2026

Thank you for shopping with Kzen Paws. This Shipping Policy explains how orders are processed and delivered.

Shipping Destinations

Kzen Paws currently ships to Malaysia (West and East Malaysia), the contiguous United States and Great Britain (England, Scotland and Wales).

We plan to expand shipping to Alaska, Hawaii, U.S. territories, Northern Ireland and military addresses. Delivery to these destinations is not yet available and remains subject to carrier confirmation. Launch dates are to be confirmed. Currently available delivery options and rates are shown at checkout.

Order Processing

Orders are normally prepared within 1-3 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing can take longer during high-demand periods, launches, or promotional events. If a material delay affects your order, we will contact you using the email address provided at checkout.

Shipping Costs

Malaysia (West and East Malaysia): Standard Shipping costs US$2.99 for orders with a merchandise subtotal below US$45. Free Standard Shipping is available for orders with a merchandise subtotal of US$45 or more after discounts and before applicable taxes.

Tracked Shipping costs US$9.99 for eligible U.S. orders below US$79 and US$8.99 for eligible Great Britain orders below US$79.

Free Tracked Shipping is available for eligible U.S. and Great Britain orders with a merchandise subtotal of US$79 or more after discounts and before applicable taxes. All shipping prices are in U.S. dollars.

Delivery Times

Estimated transit after dispatch is 5-8 business days for the United States and 4-6 business days for Great Britain. Order processing time is additional. Delivery estimates shown at checkout are not guaranteed arrival dates. Carrier capacity, weather, public holidays, remote-area delivery, and other events outside our control can extend delivery times.

Fulfillment and Tracking

When tracking is available, we will send it to the email address provided at checkout. Carrier tracking can take a few business days to update after the parcel has been accepted.

Shipping Address

Please check your address carefully before placing an order. Customers are responsible for providing a complete and deliverable shipping address. Kzen Paws cannot accept responsibility for delays, losses, reshipment charges, or other costs caused by an incorrect, incomplete, or undeliverable address. If you spot an error, email support@kzenpaws.com immediately. Address changes cannot be guaranteed once processing has begun.

Lost, Damaged, or Delayed Shipments

If your order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, email support@kzenpaws.com with your order number and any helpful supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.